Build the digital engine behind one of the UK’s most ambitious subscription growth stories.
Most CIO roles ask you to run technology - This one asks you to reshape how a £150m & 1,700 head count business grows.
This is a highly profitable, family-owned British success story delivering to over half a million customers each week. With deep roots in FMCG, farming and logistics, the business is now evolving toward a digital-first, subscription-led model and investing heavily to get there.
This is a newly created board-facing role, designed to put technology, data and digital at the heart of commercial growth.
The Opportunity
You will act as the architect & catalyst of the next phase, helping transition from a traditional route-to-market to a digitally driven, recurring revenue platform.
The business is already acquiring ~8,000 customers per week through traditional channels vs ~1,000 digitally.
Your mandate is clear: flip that model and enable digital to scale into the growth engine.
What You Will Own
Digital Growth & Commercial Impact
- Scale digital acquisition and optimise conversion.
- Build subscription, pricing, and personalisation capability.
- Drive improvements in LTV, CAC, and basket economics.
- Partner closely with Commercial, Marketing and Leadership team.
Transformation & Platform Modernisation
- Lead enterprise-wide digital transformation programmes.
- Modernise core platforms (ERP, CRM, billing, data).
- Reduce technical debt and enable scalable architecture.
- Increase automation across logistics and operations.
Data & Insight
- Create a single customer and operational data view.
- Shift the business toward real-time, predictive decision making.
- Elevate data maturity to board-level decision support.
Cyber Security & Governance
- Own cyber and information security strategy (ISO 27001, GDPR).
- Implement “security by design” across platforms.
- Provide clear, board-level reporting on risk and resilience.
Leadership & Culture
- Build and lead a multi-disciplinary function (Digital, IT, Data).
- Embed a product-led, agile, outcome-focused culture.
- Drive adoption across a business still early in its digital journey.
The Environment
- £150m turnover, 1,650 employees.
- National logistics footprint.
- Financially robust & cash-generative business.
- Significant investment underway.
- Entrepreneurial, fast-paced, family-led decision making.
You will work directly with an engaged and ambitious leadership team, including individuals from major FMCG & Logistics operators.
What We’re Looking For
You’re likely:
- A current CIO / CTO or a standout Head of Technology / Digital Director stepping up.
- Proven in scaling digital revenue and customer experience.
- Experienced in subscription, D2C, or high-frequency consumer models.
- Comfortable balancing hands-on delivery with board-level influence.
You’ll bring:
- Strong commercial instinct, not just technical depth.
- Experience with platform scaling (cloud, data, ERP, billing).
- A track record of leading transformation in evolving organisations.
- The ability to bring people with you through change, especially in a traditional family led business.
Why This Role
- Greenfield CT/IO role with full mandate and influence.
- Opportunity to define the digital strategy from the ground up.
- Direct impact on growth, valuation and future scale.
A rare blend of:
- FMCG heritage.
- Subscription ambition.
- Real operational complexity.
This is not a corporate environment.
It’s a business where you can move quickly, shape outcomes and see the results of your work daily.
Package
- £140,000 plus, dependant on experience.
- Up to 20% bonus.
- Additional benefits + salary sacrifice options.
Final Thought
This role is for a builder, not a maintainer.
Someone who can take a successful, traditional business and turn it into a digitally led subscription powerhouse, without losing what made it great in the first place.