Client Relationship Manager
£27,000 - £30,000 + up to £30,000 annual bonus.
Glasgow – Fully Office - based
Responsible for developing and maximising business with designated customers through telephone and email communication. This role involves managing a specific portfolio of accounts, understanding customer needs, identifying growth opportunities, and driving revenue. Additionally, the position supports the external sales team by generating qualified leads and identifying new business prospects. Collaboration with the marketing team on campaigns is also key to increasing sales in targeted areas
You will be responsible for:
- Build and maintain relationships with a defined customer portfolio to identify and maximise revenue opportunities
- Prepare pricing agreements and quotes following commercial team guidelines.
- Resolve customer queries and manage customer debt.
- Address customer loss and damage charges promptly with Operations.
- Review monthly revenue reports to ensure customer spending aligns with agreements and adjust rates as needed.
- Act on insights to re-engage down traders, non-spending customers, or those using other suppliers.
- Follow up on customer leads and share market intelligence with relevant personnel.
- Establish contacts with key customer stakeholders, including Management, Procurement, Accounts, Health & Safety, and site personnel.
- Ensure effective use of the Customer system.
- Collaborate on sales campaigns to drive revenue growth.
- Support external sales by providing leads and identifying new business opportunities.
- Submit detailed and accurate reports to management as required.
Working within this market leader, you will be recognised as a specialist within your field. This is an opportunity for someone who has previous sales experience to join a highly successful organisation.
To apply for this role, please send your CV or contact Grace Elliott at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing we are engaged by many leading organisations across Scotland and our aim is to keep the recruitment process simple. All interviews will be held online with Iconic and our client until you are invited for a final meeting at their HQ in Glasgow.
Iconic Resourcing is an equal opportunities employer, and all applications will be treated as such. We act as both an employment business and an employment agency.