Customer Service Advisor - East Central Scotland

Fife | Hybrid Working | Temporary Contract

We're supporting a well-established organisation in the appointment of a Customer Service Advisor to join their busy team on a temporary contract.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering a high level of customer service.

You'll be the first point of contact for customers, handling a variety of enquiries while ensuring a positive customer experience throughout every interaction.

Key responsibilities:

• Responding to customer enquiries via telephone, email and online channels

• Providing accurate information and resolving customer issues efficiently

• Updating internal systems and maintaining accurate records

• Escalating more complex enquiries where appropriate

• Working collaboratively with internal departments to ensure timely resolutions

• Managing customer expectations and delivering excellent service throughout

We're keen to speak with individuals who can demonstrate:

• Previous customer service, contact centre or administration experience

• Excellent communication skills, both written and verbal

• Strong organisational and multitasking abilities

• A calm, professional and empathetic approach

• Confidence using multiple systems and technology platforms

• The ability to work effectively both independently and as part of a team

This is a fantastic opportunity for someone who genuinely enjoys helping others and can deliver a positive customer experience in a busy environment.

Interested? Get in touch for a confidential discussion.