Head of Operations (Scottish Solicitor)
Edinburgh preferred, with Glasgow considered | Hybrid
Full-time, permanent | Up to £80,000 depending on experience, plus bonus and benefits
Iconic Resourcing is working with a growing Scottish legal practice to appoint a Head of Operations. This is an opportunity for a Scottish qualified solicitor with a personal injury litigation background to move into operational leadership while staying close to the work and the teams delivering it.
Working closely with senior leadership and the board, you’ll oversee the day to day running of the Scottish practice and have scope to improve how claims progress, how teams use performance data and how technology supports their work. With no personal caseload or individual fee earning targets, you’ll be able to focus on how the practice performs as a whole.
The Role
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Oversee operations across two Scottish offices, working with team leaders to improve processes and client service.
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Use management information to track performance, profitability and how quickly claims progress to settlement. Prepare monthly board reports and present your findings to senior leadership.
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Work with an in house technology team to improve the case management system and identify where AI and automation could help teams handle claims more efficiently.
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Review a sample of files to spot regulatory risks, performance gaps and opportunities to improve how claims are handled.
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Act as the Scottish point of contact for HR matters and support recruitment, onboarding and staff development.
About You
You’ll be a Scottish qualified solicitor with a current practising certificate, around 7+ years’ PQE and experience in personal injury litigation. Experience in vehicle damage or credit hire recovery would be an advantage.
You’ll have experience supervising legal work or leading a team, and be able to give examples of how you’ve improved a process, strengthened service delivery or used data to understand team performance. You’ll be comfortable discussing your findings with senior colleagues and interested in how technology can improve legal services.
The role could suit a solicitor who has already taken on operational responsibilities alongside their legal work and wants to make leadership and practice performance the focus of their next move.
Working Arrangements and Benefits
Edinburgh is the preferred base, with Glasgow also considered. Hybrid working is available, with a regular office presence, travel between the two Scottish offices and monthly travel for board meetings.
The package includes a bonus, private healthcare, 25 days’ annual leave plus bank holidays and a birthday holiday, pension contributions and funded professional development. Practising certificate fees and the SLCC levy are also covered.
To apply for this role, please send your CV or contact Connie Nimmo at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities' employer, we treat all applicants fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.