Telesales Team Leader
Edinburgh - Onsite
Salary up to £35k, OTE £60k
We are excited to announce an opportunity for a dynamic and results-oriented Team Leader to join our client’s Telesales Team based in Edinburgh.
In this role, you will be instrumental in driving the sales objectives of our client and leading your team to consistently meet and exceed sales targets and performance standards. You will be inheriting a team of 3 with the plan to grow the team further in the near future.
If you have a background in leading telesales teams, we would love to hear from you.
Key Responsibilities:
- Provide ongoing coaching and training to the team through call monitoring and quality assurance (QA) sessions.
- Ensure that the team makes outbound calls to prospective customers using warm leads provided.
- Conduct QA calls to maintain and uphold quality standards.
- Ensure accurate processing of all sales documentation within the CRM system.
- Stay informed about the latest industry trends and product updates, and communicate relevant feedback to the team.
- Adhere to company policies and procedures, ensuring consistent alignment with the business's ethical standards.
- Participate in making/receiving calls, which will comprise approximately 15% of the role.
Skills & Experience:
- Proven experience in telesales or telemarketing roles; field sales experience will also be considered.
- Excellent verbal and written communication skills.
- Strong influence and negotiation abilities.
- Demonstrated resilience and ability to handle rejection.
- Proficient in MS Office and general computer skills.
- Effective time management with the ability to prioritize tasks.
- Self-motivated and results-driven.
- Highly professional.
- Flexible and adaptable to changing situations.
If this sounds like you, apply below or contact Sarah Montgomery-Chatham directly for more information.
At Iconic Resourcing, we understand that not all candidates will meet every desired qualification or skill listed for the job positions posted on behalf of our clients. However, if you believe you can add value to the role despite having a slightly different experience from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.